Amazon have excelled every time I've used them, simple to use website coupled with amazing delivery and very well packed orders. Just about everything you order arrives in a box to stop from unwanted damage.
Simply the best and an example of how online shopping should be executed!
I've been using Tekheads on and off since 2003. I haven't had many problems during that time apart from a hard drive that failed nearly 2 years into its warranty, however that was replaced via the Manufacturer with the help of Tekheads.
My latest order for a XFX Radeon HD7970 arrived the next day and with Free delivery it was a bargain! I cannot recommend enough if you want great prices coupled with free delivery (assuming you spend more than £50).
I ordered a £240 Humax PVR HD freeview recorder 2 weeks before Christmas as a present for my parents. The price was great, but things went down hill after that. The order took a few days to reach me, but I was in now rush, however when the item arrived, after opening the plastic shipping bag I found the box was damaged - it had the imprint of where something heavy had been put on top of it. After checking the contents of the box, I found that the top of the PVR had 2 small dents in its surface. It was clear from looking at the box that it wasn't sufficient for withstanding a journey through the uk courier network.
I thought, not to worry, I'll call the number provided in the package (it was send from DSG Group, part of Dixons). When I called, I was told that they don't deal with Pixmania issues, and I'd have to call them. After calling Pixmania I was sent an email stating I had to take photos, and send ID of the person who signed for the package. I thought this was a little over the top for a simple return and with ID theft rife, didn't feel comfortable asking for the ID of a colleague who had signed for it. I stressed to Pixmania that I was happy to send photos, but not the ID, insecurely via fax or email.
After 3 emails to their Returns department stating that the parcel would have not been damaged if it was packed properly - and that I wasn't comfortable sending ID I got no where - basically I had to send it otherwise I'd be stuck with a damaged Christmas present. I repeated asked why the product wasn't sufficiently packed, but I got no comment regarding that. I really do feel if they took more care to pack things properly, this wouldn't have happened.
In the end, I gave in and kept the product, giving it to my parents as it was on Christmas day - at least it worked, and they weren't too bothered about the dents!
Use with caution, I imagine they are perfect if nothing goes wrong, but if you want well packed goods, use Amazon.
Just spent a small fortune on my second order with Overclock. Ordered the new Coolermaster Cosmos II case, a new motherboard and ram which arrived today after placing the order with them yesterday. Cant fault. My last order was about a year ago, and that went smoothly too, however the CPU fan I ordered was faulty and needed swapping - didnt take them long at the time and was straight forwards with no delay! All in all top marks for Overclock.
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