I bought a Samsung S27A950D monitor from Pixmania on Friday 10th February.
On the saturday afternoon I checked the price again and it had dropped from £500 to £420.
I phoned up on the Monday morning at 09:00 (closed on weekends) to either get a reduction in the purchase price or cancel my order (still hadn't been dispatched so thought this was a reasonable request).
Lee from customer services said it was already on a pallett at their depot and I can't cancel or receive a credit for the difference?? He said I would have to refuse delivery when it arrived and then the order can be cancelled. THE MONITOR WAS STILL AT THE DEPOT.
I then requested to speak to a manager to discuss the issue and his reply was 'no, a manager will tell you the same thing'. I insisted on speaking to a manager but Lee refused.
I eventually managed to get a name out of him for his manager Wendy B. I then called back and spoke to a female this time who tried to put me through to Wendy B but she was 'on the phone' and would get back to me by email.
I demanded she call me within an hour or I would be calling back to complain. She never called or emailed. I then received a dispatch notification at 03:00 this morning.
So the monitor was sitting on the pallett for 19 hours where they could have easily cancelled the order.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook