Ordered an item from Planet X and was advised DPD would deliver it.
Had an email to say it would be delivered yesterday and I could check the delivery status online and even get an hours window when it would arrive.
Brilliant - could check the status whilst at work and make arrangements for someone to receive the parcel.
My parcel came at the start of allotted delivery time.
PERFECT SERVICE FROM DPD - THANKS
Yodel are totally shocking. They have on more than one occasion failed to deliver my parcel. They have left a parcel out in the rain, didn't bother knocking, I was at home all day waiting for them - found packet next day outside on the front step - totally ruined.
Waited in yesterday for a parcel from Pet supermarket - failed to come - was returned to depot and allocated to a new courier driver. Shows as out for delivery now; but not holding my breath.
On another occasion I bought a laptop from PC World for my son. Again Yodel gave it to the wrong driver and delivery was not made on time.
YODEL SORT OUT WHO DELIVERS WHERE AND MAKE SURE PARCELS ARE DELIVERED CORRECTLY AND ON TIME.
Totally appalled by their service - DON'T USE THEM - IF YOU'RE A COMPANY LOOKING TO GET CHEAP COURIER SERVICE, GO ELSEWHERE, YODEL WILL LOSE YOU BUSINESS.
Placed order and paid using paypal - all good and easy to do. Then got an out of office from someone random after payment had been made saying out of office for over a week. This baffled me and I was confused as to whether pets supermarket were genuine or not - didn't expect to get that response from placing an order.
I emailed customer support and got no response so was still unsure.
Then 3 days later had an email to say items had been despatched. No-one ever responded to my query via customer services.
***Very strange but items have now arrived and are as expected and described.
I have ordered again from pets supermarket and didn't get the same weird email response to my order - had an acknowledgement but not been despatched yet - that was on Friday, hope to hear today(Monday) that my item is on its way.
I will use this site again as they are very competitive with pricing and if I needed something quickly I could pay for delivery - I always opt for free delivery where available!!
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