Customers profile

Reviews (4)

Jokers' Masquerade

The product came on time and was what i expected.

When i placed the order i was given different delivery options should i not be at home when it was delivered and i requested for the package to be left behind the side secure gate by my front door- unfort this wasnt done so when i came home i found a delivery note telling me i now had to drive to the delivery/posting officer to collect it which was annoying. Especially when i collected it i could see my instructions clearly on the outter packaging.

Tuesday, May 14, 2013

Reply from Jokers' Masquerade

Thank you for taking the time to leave a review. As the retailer, we accepted your order on the Sunday and it was dispatched from our warehouse the next working day as expected.

The 'safeplace' option is available on Royal Mail tracked services and each parcel is clearly marked with desired 'safeplace' instructions upon dispatch from our warehouse. It appears that on this occasion the delivery person was unable to leave as instructed for reasons we are unable to establish. Although they should have followed the instructions, ultimately it is up to the personal discretion of the delivery agent themselves to deliver the parcel safely.

We have launched an investigation with Royal Mail and will ensure this case is highlighted so to ensure their staff are fully aware of this service that they offer.

We apologise for any inconvenience caused and hope our own service as the retailer will lend us the opportunity to welcome you back in the future.

Kind Regards,
Jade

Discount Golfstore

Quick and easy and very good price - like that there was no delivery charge

It was a very quick and easy transactions - the delivery options made it even easier

www.partyrama.co.uk

False advertising

I purchased 2 different items - one was fine but the second one was totally different from the picture in your website.. The picture shows a variation of coloured hearts, from pink to a dark red- I ordered these for my wedding as the colour is dark red but when they arrived they were all one colour- which was a normal red so totally useless to red! Very disappointing! I really think this is false advertising! Now I have to box these items back up and take more of my time to resend them back to you- as it was I asked for these items to be left behind our side gate should anyone not be in - yet I still had to collect them from Royal Mail... Very disappointed.

Meridan Press

Very quick and easy to use and the print came out looking very good

My husband to be and myself found this website and was very happy that they can actually print the guests name straight onto the invitation- it made it a lot easier for us and the website was easy to use and very customer friendly- we were also very happy with the outcome and what the invitations looked like- very reasonable price as well. :)

Customers profile

profile image of Customer
Customer
Reviewer
United Kingdom

About