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Reviews (1)

SmartBuyGlasses UK

The worst customer service ever!

I ordered glasses from smartbuyglasses.co.uk on 25th of January and I have still not received them. Besides from the fact that someone on customer service offered me a discount as a compensation for long waiting but they charged me the full price, and my glasses haven't still arrived! And no one is responding on my emails to customer service from 02/02/2012! It's been almost a month and no one is informing me about my order, moreover they are ignoring me! Very rude!!!
I am very disappointed!!
And I wouldn't recommend smartbuyglasses to anyone!

Narden Sonel found this review useful

Wednesday, February 22, 2012

Reply from SmartBuyGlasses UK

Dear valued customer,
We are doing our best to reply to all inquiries within 24 hours . According to the system information , we replied to your email from the 4th of February within advertised time, however if you did not received an email there may be a possibility our response went to your spam folder (which happens from time to time).
I’m truly sorry your order was delayed; Due to the large number of listings on our site (we strive to provide the largest selection range in the world) we occasionally will have models that are not available after the customer purchases, this is a very low occurrence rate.
We are aware that you already have been very patient and understanding in this matter which is much appreciated.
Please note that your item is still stock confirmed with our supplier and we are waiting to receive it in our distribution center. We will continue to push our suppliers on a daily basis in order provide your pair of glasses as soon as possible. Once we will receive it, we will forward immediately to you. Meanwhile we will keep you updated regarding the order status!
For your information; we reimburse discounts within the 24 hours following the delivery. Please note that it can take 2 or 3 days for your bank to approve the refund.

For further question, don’t hesitate to contact us at servicemanager@smartbuyglasses.co.uk.
Best Regards,
Augustin | SBG

Martinas profile

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Martina
Reviewer
Female, 1987
London, United Kingdom

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