chinabuye

Customer DIS-Service

Chinabuye had great prices and nice products. But they have the worst customer service in history. I ordered a phone from them on Dec 4th. I got the phone in good time, but the phone I got was in Russian and I needed English. So after weeks of trying to fix it, I had to send it back. I had to pay return shipping and it took four weeks for them to get it. It took another two weeks for them to "test" it. Since Dec 21st I have sent them 91 emails back and forth trying to resolve this. It is now Feb 21st exactly two months and I still do not have my "christmas present". I am just exchanging the phone for a different model but it seems they cannot just send me a new one, they have to waste a bunch of time and do nothing. I am hoping that I will get my Christmas present 3 or 4 months after the actual holiday and hoping that I do not have to return the phone again when I get my new one. Do not call their Customer Service because they can't speak English and they will hang up on you because they can't understand what your saying. Hands down, slowest, worst, most rediculous customer service I have ever dealt with. If you buy make sure you have the right language on your product, read all the specifications carefully to ensure it is exactly what you want and you shouldn't have any problems, but if you have to return it, you are screwed because you can count on waiting another six months for it to come back to you.