PrecisionTime.co.uk

Payment taken 3 weeks late!

Originally, everything was great, the watch arrived within two days and I am very happy with it. A pre-authorisation was taken from my card and then payment taken 3 weeks later. As I thought the money had already left my account this caused quite a few problems. The response to my email asking why was hardly even an apology and when I called I got a very rude response that basically amounted to it being my fault, not theirs, and apparently it is usual to not take payment straight away, but then it is, and excuses after excuse and NO APOLOGY! Finally the rude man that answered the phone admitted it was a mistake but still not even a sorry, just kept interrupting then accused me of not letting him speak. Very bad way of doing business and would never use again or recommend, which is a shame because it started off so well and a simple acceptance of responsibility and a friendly person answering the telephone would have diffused my frustration.

And as for the reply below....(I am now editing after the original postas there is no option to reply to company reply)....there was no offer to pay my bank charges. I said to them that I would be sending my bank charges on to them and the response was (and I quote) 'we're not promising anything', and the tone of voice was indicating more 'yeah, good luck with that missy'.

Not only rude and unable to admit to a mistake, but also liars!

Tuesday, February 28, 2012

Reply from Precision Time Ltd

We are sorry that the inital payment was missed upon dispatch, this is due to way that we do not charge your card immediately. We have to wait until the item is in stock before we manually charge the card.

Our customer service member did offer to pay any bank charges inccured by this so the customer would not be finacially worse but the customer refused this.

The offer is still open if the customer wants to send us any proof of bank charges caused by the late payment and we will glady reimburse the customer