Danielle Jones´ profile
Reviews (1)
SmartBuyGlasses UK
SHOCKING!!! BE VERY VERY AWARE!!
I purchased these glasses on the 13th Feb and guess what.... Still haven't received them so I though I would send them an e-mail to find out where my glasses were. They said that payment has never been sent and to re-sent the £159 AGAIN!!! Shocked!! Lucky enough I paid through Paypal and have now opened a dispute. Payment was sent and completed the day I placed the order.
BE VERY AWARE!!! SCAM!!!!
Narden Sonel found this review useful
Wednesday, February 29, 2012
Reply from SmartBuyGlasses UK
Danielle Jones´ profile
1986
Essex, United Kingdom
About
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I am truly sorry for this mistake from our customer service representative. While we cannot eliminate all human error, this occurrence is troubling for us and we have taken steps to rectify these cases of human error.
We indeed received your payment and your order is currently processing.
The average processing time is 5 to 12 working days as we have to order directly from our Italian suppliers.
Once again, on behalf of SmartBuyGlasses, I would like to apologize for this mistake. If you have any further problem with your order, please contact us asap at servicemanager@smartbuyglasses.com.
Regards,
Augustin | SBG