Aria

Very good customer service and great product range

I have used Aria many times for various items. I am yet to experience any type of major problem with the order process or email communication after ordering.

The quality of delivery via City Link is heavily dependant upon the quality of your local City Link depot. Some times they have been excellent, arrived on the scheduled day with the items in excellent condition. Other times the items have arrived late or in poor condition due them being mistreated in transit. Can't really complain about Aria too much regarding delivery, but perhaps a better courier would be a wise move.

Prices are always very competitive. The super specials and deal4today prices regularly entice me while being an active member on their forum ensures I never have to pay for delivery on the regularly priced products. Their loyal member discount deals are also a very kind gesture. I am always a fan of a company who looks after their loyal users.

Customer service over the phone is excellent. I have never been on hold for a frustratingly large period of time and the people who answer my call have always been helpful and polite. In regards to the speed of an RMA, I once had to RMA my motherboard and the new product was dispatched 24 hours later! Yes, a 24 hour RMA! The positiveness of the experience was dampened a little when I never did receive the refund for my return postage, even though I was informed on multiple occasions that it had been transferred.

Overall, my shopping experience with Aria.co.uk has always been very pleasant. Other than the minor problem regarding a £9.75 postage refund, I haven't experienced any problems and regularly consider them my first choice when buying a new computing item.