It may seem a little harsh as the loss of one star is due to the delivery company. Pricing was great and product was fantastic. All delivered on time as and requested. However, the item arrived with the box completely torn open with the end missing and you could simply pull out each part. I know its not directly your fault, but it was a little annoying to say the least.
I have just ordered a new iron online through Asda. I have not used them before, but the ordering process was straight forward and quick. What I liked most however, was the price. They were over 25% cheaper than the nearest competitor. Dont know how they do it, but I have certainly got a great bargain.
Its nice to have a website where you can monitor thousands of websites and quickly get an understanding of the company you are looking to buy from. It do agree with your email that kicking off the "fake" reviews is a great idea, but I feel that Facebook is not the right channel for this. It may be an idea to wait until someone has posted more than one or two reviews before they are published. Most of the "fake" reviewers only ever make one post.
I placed an order online with the indicated delivery time being 3 days. Well, its 3 days later and arrived via a very help TNT delivery driver. Great product and delivered on time too. Only negative point I can mention is the delivery charge is very expensive (in my opinion anyway)
Believe it or not, I have never ordered from Tesco Direct until fairly recently. I ordred a new table from the sale section at a hugely reduced price. Well, it arrived quickly as exactly as described on the website. I must say the price was fantastic, the product very good and the delivery was super quick too. Well done Tesco Direct, i will be back again!
The navigation around the site is easy and the deals offered seem to offer great value compared to some others. I am not a big gambler and only spend around £5-10 a month, but I have always had a great experience when using them. Even better, I am in a positive position with them too, albeit around a fiver!
This company are in my own humble opinion the worst company I have ever dealt with. A vehicle was rented from them to be delivered and collected over a 2 day period. The vehicle turned up without any problems and was used that day. They then collected it after having checked over the vehicle to ensure that it was in the same condition etc. The next thing I receive is an invoice for fuel totalling around £40, although they had chekced this before driving off. Well, they have done nothing about it and I even have the receipt for the fuel put into the car. Needless to say, its now gone legal to get my money back. Daylight robbery like I have never been subjected to before.
Over the years I have ordered a number of times from M & S, but had never dealt with their Customer Services dept before. I had delivered a dining room table, chairs and sideboard all from the same collection to "match". Well the table and chairs arrived, with damage to 2 of the chairs (legs dented in 3 seperate places). The sideboard at best, had the same pattern, but differed in colour significantly. After weeks of dealing with them, they finally offered a discount on the chairs. However, as I had signed for the unit they were not prepared to do anything more. They will loose a lot of business from me over the coming years, thats for sure.
I have used MS on many occasions and always found them reliable on delivery and service, so surprised to see so many unhappy customers. Due to courier failure on 2 deliveries they have instantly resolved the problems and re-shipped the goods without any hassle at all. Can't remember the name of the female CS manager, but she's a credit to the company. Big thumbs up from me.
I recently bought a new Laptop from them as the old one finally gave up on me (after 5 years though). I bought the new one and it was delivered about 5 days later after being built. I was happy with the product, but have knocked a star off of the service as their customer service dept could do with improving a little. They are slow to respond and do need a little nudge in the right direction to get the problem sorted. But yes, all is sorted now and the Laptop is fantastic.
I buy from SVP every 6 months or so and have used them for about 8 years now. They always have a great range of Disks and often they have a few other fun items that are worth buying for the family (usb drives etc). They always seem to deliver on time and the products are well packed too. I have encountered one delivery problem with them, but to their credit they even resolved that problem by delivering the correct item the next morning. Top customer service in my books.
Well, where do I begin with this one. To keep it short and sweet, I placed an order online early in February to buy a cheeky Valentines gift for the wife. After numerous telephone calls and emails I still HAVE NOT received anything at all. No goods and certainly no refund as I have checked again earlier today. I would suggest you take note of the other comments below and avoid this company at all costs. Well if you value your hard earnt money you should.
I ordered a new crash helmet from them as they were much cheaper than anywhere else on the internet. I know it was an old model, but they were almost £ 50 cheaper. Ordered and arrived the very next day. What more can a customer ask for. Superb
I have ordered online with them a number of times and have never had a bad experience. I have selected both home delivery and the collect instore options on various occasions. They have always delivered quickly and kept me informed of the progress. Great company to deal with.
I ordered a set of Skull Candy headphones for my nephew and needed them the next day. I rang them straight after to ensure that this happened after paying the extra shipping costs. They were rather slow in confirming anything at all and told me I had to wait until they printed out the orders. I never heard anything again, even after chasing them later the same day (about 6 hours later) and the good arrived 2 days later. Not overly impressed after paying £ 5 for delivery and not getting them when needed.
I decided to go with Orange as they offered a good price and I had not heard of some other companies offering slightly higher values for my phone. I sent the phone off the same day and received my money about 10 days later. I have given them 4 stars as I have used Envirofone before and they paid the monies in only 3 days later.
I always struggle to find something to buy for Mothers Day, so I set out last week to order something online. I was recommended this site by a friend and I can now see why. The order came well packed in a box and inside was a lovely presented gift box that I am sure she will love.
I have been chasing them for over 3 weeks for a credit as nothing has arrived and still nothing. They cut me off on the phone and never reply to emails. DO NOT deal with this company if you are looking for a trouble free experience. This encounter has taken up almost 6 weeks of my life and I just wish I had never seen this company advertising on google with cheap prices. I should have realised that cheap prices equals cheap service.
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