Kyla Berrys profile
Reviews (3)
Just Eat
Customer Service!
On two separate occasions I have now had to deal with customer service at Just Eat, as the restaurant I have ordered from has rejected the order, although Just Eat take the money!!
As it happens it was the same restaurant both occasions and I have been given to two different reasons why they aren't delivering. Yet I can order direct without restaurant and I get it delivered?
Both occasions I have struggled to get confirmation from Just Eat regarding repayment of my money, DONT use the Live chat, waste of time! Not aware of what is happening with your order, can't get a straight answer, not sure when you will get your money and really not inerested!
Shame, as when it works it is good!
Will have to wait now TEN DAYS for my money.
There are other sites like this, I will use a different one in future!
Stefan Thomas found this review useful
Reply from Just-Eat.co.uk
Kyla Berrys profile
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I am sorry to hear that you are unhappy with the service provided and that the restaurant were unable to complete your delivery.
When an order is placed online and paid by card the funds are held in reserve. This works in the same way when you pay for anything using card. The reserve is made by your bank to guarantee the funds are available but no instant payment is taken. If an order is canceled we will cancel the pending transaction, the reserve will then be lifted and funds returned to your available bank balance within 7 working days.
Restaurants are able to cancel orders and this can be for various reasons, the same as if you were to contact them directly. I am sorry to hear that this has happened to you and would like to look into this further. If you could send me the order details. My email address is trustpilot@just-eat.co.uk.
I apologise again for any inconvenience this has caused.
Kind Regards,
James
James Flood
Social Media Consultant