I ordered in mid February and I am still waiting. I was told the items would be in by end of March. Depsite several phone calls and emials to customer services they have never once been in contact with me to apologise for the delay. At the start of April I called and was told the item was in the warehouse and should be out to me by Easter or just after. I have just called since I had still heard nothing and I am now told it will be mid May and they have no record of the conversation at the start of April.
I accept the item may be out of stock and there may be probalms in sourcing the item but th elack of cutomer service when they actually have all my money for two months is astonishing. Very polite and friendly when you do talk to them but it hardly compensates for the poor level of cutomer care and attention.
Having trawled around a number of local independent oil suppliers I was , given the past history of Boiler juice suprised to see that the price offered by them was the best. I wasn't happy with a credit card charge though. I wil continue to price watch in case this was a positive blip for BJ rather than a long term trend of finding the really lowest prices.
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