T Gs profile

Reviews (14)


Non existant customer service instore!

Was looking for all-in-one printer on website but no stock availible at sale price to collect instore. I had £200 pc world voucher but website wouldn't allow me to use it. When stock became availabe I went to shop but they had whacked the price up £80 more than other retailers!
Was in thier shop for over 40mins looking then had to hunt out sales assistant to ask for help. They would not honour price match as they said other store had to get printer from warehouse to be available in store the next day!
Walked out empty handed and frustrated!


Service & value deteriorating :(

Used to shop with Play.com regularly but they've now introduced postal charges options (free postage takes longer now).
Prices seem to have increased and no longer beat other online retailers (often more expensive).
They only have occasional good deals now...Such a shame!


Great for some stuff.

Some stuff like their chocolate is better & cheaper than most brands.
Impossible to do a full shop due to limited range but great for stocking up on certain items. Have to be careful as prices are not always cheaper and they constantly reduce pack size/design whilst keeping the same price (or adding 10p here and there).


Not so special "special offers"

Had some good & some bad experiences.
No problems with delivery - drivers always pleasant and helpful.
Problems with wrong size items being picked, smaller packs than oedered but charged for larger. no free phone customer services so have had to hunt for their online customer service - did finally get some money refunded but they didn't apologize, just tried to make excuses!
Have to be very careful checking prices on their website as i've found lots of advertised "special offers" which work out more expensive than buying another size of same product, also they tend to change the way price is shown on different sizes of same product ie. Per kg, Per 100g, Per pack etc


Good UK based customer service but expensive.

Been with O2 for a quite a few years now (mobile phone & broadband). Have had really good experience with broadband support when needed but recently have found their prices increasing making them the most expensive of the popular providers rather than the value provider they used to be.


Expensive delivery and forced vip membership on me!

Bought TVs from them as at the time was cheapest place even with the expensive delivery charge added. After I went through checkout I noticed they had auto added vip membership charge. Tried removing and contacted customer services but never got refunded.
Would never purchase anything else other than larger highly discounted TV's as the delivery charges make most stuff more expensive than elsewhere!

Tuesday, March 13, 2012

Reply from www.pixmania.co.uk


Thank you for your review.
You can remove the Zen Engagement from your order by following the steps below.
When you are at the Order Summary page you will be able to see the product.
Under the product name there is the Zen Engagement and a short description of what the Zen Engagement is.
Please click on Find Out More; This will open a new window with a description of the Zen Engagement. Scroll down and you will see two options:
1: I subscribe to the Zen Engagement
2: I do not subscribe to the Zen Engagement
If you do not wish to purchase the Zen Engagement then please tick the box I do not subscribe to the Zen Engagement and click on CONTINUE, the system will then remove the Zen Engagement from your order.
To delete the Vipix card please click on the "bin" icon.
If by accident you have purchased either of these add-ons, we ask that you contact us directly and we will cancel and refund you immediately and I am sorry that this has not been done.
Please do not hesitate to contact me directly on rachel@pixmania.com so that I may remove this now and reimburse you immediately.
Kind regards,
Pixmania Mediator

Richer Sounds

Always good for Audio/Video equipment.

Often use website to research AV equipment and then gone instore to buy. Staff always friendly and well informed. Their 5 year refundable extended warranty can't be beaten.


Fast service and some good bargains.

Have used a couple of times when I've found they were selling specific memory stick cheaper than anywhere else. Dispatch was fast and was happy with emails informing me of order status.


Expensive but handy service.

Although it's expensive I do like the fact you can personalize card text/photos and get sent directly to recipient.


High fees spoiling Ebay.

Have used eBay for years and have got some good bargains.
Recently I've found many sellers charging more for items to cover the incresed fees and often going directly to sellers website is cheaper,or find things much cheaper elsewhere. Don't sell much these days as A hearty 15% is lost with eBay+ PayPal combined fees.


Great prices and free delivery/returns.

Been using for years and never had any problems.



Wanted to charge me £40 a month for basically what I get free on Freesat (apart from a couple if extra channels l'm not really interested in). Plus they want even more on top just to watch F1 which was free on BBC until Sky got involved....Disgraceful!!!


Rip off prices for a bit of bread with minimum topping!

Very disappointed with lack of topping. Bought 2 for price of 1 offer but was like they just split the ingredients of one! At over £15 for a pizza it's ridiculous. In future I'll be saving £14 by sticking a supermarket pizza in the oven for 12mins!!!!!!

Chemist Direct - UK's Online Pharmacy. Fast, discreet & secure.

Having to spend £40 for free postage sucks!

Good for some products but found some items were cheaper in high street shops after buying at what claimed to be hugely discounted prices! I only use this site occasionally after checking prices thoroughly and only if items meet the £40 min spend for free delivery otherwise it's pointless!

T Gs profile

profile image of T G
Male, 1971
Gillingham Kent, United Kingdom


41 years old, love new technology and watching films.