I've been buying from HTFR for about 7 years now and while I've never had a downright bad experience I agree with some of the posts here in that some things do need to change.
My 12" of Blue Monday came through in battered condition and was also so scratched as to be not really worth it. Sometimes it takes time for things to be delivered.
My speakers turned up ok and I think the site is competitive price wise but not that much, and a further hour can turn up better deals.
What is frustrating is HTFR's habit of telling you that equipment is in stock and you making a purchase, only to be told that it is out of stock and that I will then be charged as soon as it returns.
For me as a bedroom enthusiastic I don't have a huge amount of money to spend on what can piotentially be an expensive hobby. I've got some nice equipment but often having the money for it can be opportunistic and it is highly frustrating to try to purchase something from what you hope will be a reputable source only to be then emailed that it is out of stock. What is even more ridiculous is that it seems that these things are never in stock and are simply kept there to make your range look more impressive. Having loved my first Samson subwoofer I was looking to replace it and have tried to purchase it twice. Twice I have been told that it is out of stock despite it saying that it is back in stock.
This is simple laziness from your staff to update your system to one that is fully automated to update itself.
Sort it out!!!
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