Elenas profile

Reviews (2)

Zleeps Memory Foam UK

Great service, great product

I bought king size mattress foam topper and my lower back has been feeling great ever since. The delivery was quick, and after 24 hours I could put the topper on.

Tuesday, February 5, 2013

Reply from Zleeps

Hello Elena,

That's great! We are happy to hear we have helped make your bedtime more comfortable.

You can always contact us at sales@zleeps.co.uk should you need anything.

Best Regards,

The Zleeps UK Team

Pixmania

Great service unless you want to return the item

I ordered a Cisco E2000 router, it arrived promptly but with european plugs - adaptors were provided (and charged for) but thats fine just a minor irritation.
That same evening I figured out that it didnt support the type of ADSL we had. Got in touch with Pixmania, they agreed to accept the return and refund except delivery charges. Only I had to post the item back at my own cost - back to France! Even though on the invoice that came with the item it stated quite clearly that if you are not happy with the item,please ring us and we will arrange a courier to collect the item. When I raised this with customer services I was simply told: No, we dont do that anymore.
It seems unfair that I had to pay quite considerate amount to post the item abroad (in the FAQ on the website it doesnt actually mention that returns would have to be posted internally), simply because the description of the item wasnt specific enough.

Friday, March 16, 2012

Reply from www.pixmania.co.uk

Hello
Thank you for your review.
I am sorry that you were not happy with the router you ordered and that you were unable to have a pickup under our satisfied or money back guarantee.
For all non-conform or faulty returns a pick up is requested automatically, and we state in our terms and conditions that products must be returned at your own cost for all satisfaction guarantees.
Please contact me directly on rachel@pixmania.com with your order details so that I may review your file and the invoice sent to you. All cases are dealt with individually by our mediation centre and I would be happy to contact you directly.
Kind regards,
Rachel
Pixmania Mediator

Elenas profile

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Elena
Reviewer
United Kingdom

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