The company does not provide fast or quick internet, it is riddled with "download limits" despite being advertised otherwise. It usually times out, and if you're using 2 laptops at once expect the internet to be extremely slow, or just not work at all.
The BT Home Hub is one of the biggest cons going - You can't replace this router as it has the modem built in, yet it's wireless range is pathetic. It also can't handle more than 3/4 connections at once, and needs rebooting at least twice daily. I had bought a Netgear Router for my old house and it was perfect, when I moved in here and found I was not allowed to use it because BT force you to use the Home Hub I felt so let down by the company. That's hard earned money on a BETTER router and I'm not allowed to use it because it's not riddled with BT Open Reach bullshit support. Rant over.
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