Maureen Ruddys profile

Reviews (1)

oakfurnituresolutions.co.uk

Appalling Service.Uncaring Staff!Unaccounted for DELAYS!!!!

Where to start? Ordered bedroom furniture on 9 Feb 2012 and told 2xdrawers would be in 25 Feb with full delivery soon after. After too many times chasing OFS myself and explaining that the bed was for elderly parents ( 80 and 78 one with dementia) I was FINALLY given March 20 2012 as the delivery date, much to our final relief.
However, the "young boy" arrived alone and told parents that the furniture was a "2 man job"so he left(!!!), after leaving half a bed in flat pack and 2 bedside cabinets in their hall!! The long awaited drawers travelled from Glasgow back to MANCHESTER last night and after an entire morning trying to get OFS and Go Logistics to sort this mess out today was told (after I had to chase AGAIN at 11am despite being assured they would get back to me earlier), that the remaining furniture won't be delivered now until Friday 23. That's 3 nights without a bed for my mum as we had removed her old one yesterday morning, not to mention having to send the joiner that we had booked to build the bed back home! OFS response at 5.45pm last night?? "Sorry can't help as only one in office!"
As a Company Director myself I am totall appalled at what has gone for "service" at OFS; [name removed], who I see has earned a glowing testimony from other clients was both patronising and unhelpful and totally apathetic to the situation. I had occassion to speak to him about the continual delay with the order over the 7 weeks this has dragged on, although as it was him that was so unhelpful when I rang again last night, at least he's "consistent". As for [name removed] the manager , whilst more professional and apologetic has still not delivered the goods...literally!

My advice to anyone after this shambles is to "BUY ELSWHERE" as OFS do not offer ANY level of customer service or satisfaction if you find yourselves in a similar situation and any savings you feel is being made on the goods,will more than cost you in time and sanity!

miles Fawsittand Robert R S Walters found this review useful

Monday, March 26, 2012

Reply from Contempory Oak Furniture

Dear Maureen,
Many thanks for your feedback and please accept my sincerest apologies for the problems you have experienced with your order.
I am sorry to hear that you and your parents felt that you received bad service. I can see that we advised you around the time that your items were due, at the end of February, that one of the items, a chest, was in fact delayed and that we would contact you when we had more information. I apologise for the wait which was due to a delay with our container of stock.
I can see that our customer services team diarised your order and repeatedly chased the items to see if there was any update. I apologise if you felt there was a delay in call backs and a lack of information and I can assure we are updating the processes by which we contact customers.
I apologise that you were not able to receive all the items on the first delivery, although I understand that the driver was advised to take the bed away, as there was no way he would be able to take it upstairs on his own. I appreciate that your parents are elderly and could not assist the driver to take the items into the room of choice, and perhaps if we had realised this we could have arranged a two man delivery to start with. I would draw your attention to our terms and conditions in which we only guarantee delivery to the front door and offer a one man delivery service as standard with the option of a two man delivery if requested. I appreciate this was not an ideal situation, especially in your parents’ case and I can only apologise.
I can fully understand your frustration with the service you have received and can assure you these are not the service levels we aim to achieve, or indeed usually offer. Once again please accept my apologies,
Kind Regards,
Robin Hunt,
Managing Director.

Maureen Ruddys profile

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Maureen Ruddy
Reviewer
Female, 1963
glasgow, United Kingdom

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