Where to start? Ordered bedroom furniture on 9 Feb 2012 and told 2xdrawers would be in 25 Feb with full delivery soon after. After too many times chasing OFS myself and explaining that the bed was for elderly parents ( 80 and 78 one with dementia) I was FINALLY given March 20 2012 as the delivery date, much to our final relief.
However, the "young boy" arrived alone and told parents that the furniture was a "2 man job"so he left(!!!), after leaving half a bed in flat pack and 2 bedside cabinets in their hall!! The long awaited drawers travelled from Glasgow back to MANCHESTER last night and after an entire morning trying to get OFS and Go Logistics to sort this mess out today was told (after I had to chase AGAIN at 11am despite being assured they would get back to me earlier), that the remaining furniture won't be delivered now until Friday 23. That's 3 nights without a bed for my mum as we had removed her old one yesterday morning, not to mention having to send the joiner that we had booked to build the bed back home! OFS response at 5.45pm last night?? "Sorry can't help as only one in office!"
As a Company Director myself I am totall appalled at what has gone for "service" at OFS; [name removed], who I see has earned a glowing testimony from other clients was both patronising and unhelpful and totally apathetic to the situation. I had occassion to speak to him about the continual delay with the order over the 7 weeks this has dragged on, although as it was him that was so unhelpful when I rang again last night, at least he's "consistent". As for [name removed] the manager , whilst more professional and apologetic has still not delivered the goods...literally!
My advice to anyone after this shambles is to "BUY ELSWHERE" as OFS do not offer ANY level of customer service or satisfaction if you find yourselves in a similar situation and any savings you feel is being made on the goods,will more than cost you in time and sanity!
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