Good quality furniture, appalling customer services.
I waited 10 weeks for 6 dining chairs to be delivered. I was told by OFS they were out of stock but would be delivered in a few days, they would ring me. Nobody called. I called again and was told 2 more weeks, they will ring me. Nobody called. I called and e mailed and was told delivery would be about mid march.
I did receive an e mail from a lady, she didn't say what her position in the company was, to say that she deals with all the e mails and that sorry, "but they have no control over deliveries". It was down to the supplier. I would suggest that OFS should get some control over their deliveried especially when it comes to prioratizing customers who have experienced long delays.
I note that in other poor reviews, OFS are currently restructuring their systems by which they contact customers, the sooner the better.
It's a shame because the product is good, but I will never use OFS again or recommend them to friends because of the awful customer service we received.
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