miranda russells profile

Reviews (1)

SmartBuyGlasses USA

Poor customer service-Very slow service-Very unhappy customer

Horrible! Don't waste your time. The only thing worth rating them one star for, are the prices. Otherwise, a complete inconvenient hassle!! When i first made the purchase, the glasses i chose were "in stock". But then all of a sudden the next moment they were back ordered. Hmm go figure. Why do you offer glasses that are not in stock, only to receive unhappy customers and negative reviews? Its been almost a month and my glasses still haven't even been sent out yet. Yeah, well you better get on that express delivery and all I'm going to say is i better not get a pair of scratched or broken glasses. Seems to me my complaints are almost identical to everyone elses complaints. Get some better customer service. Would never recommend. After i receive my purchase, i will no longer be doing business with SBG.

Alex found this review useful

Friday, March 23, 2012

Reply from SmartBuyGlasses USA

Dear Miss Russell,

As stated on our website, the average processing time is 5 to 12 working days as we have to order directly from our suppliers in Italy.
Once the order is placed, we check the availability with several italians suppliers, some of them said that model is back-ordered that's why there would be a delay with order processing , but we checked with other suppliers and were able to find a pair for you.

The glasses you ordered are already in our optical laboratory and will be shipped via express courier as soon as the prescription lenses will be done.

Since we don't have physical stores and only sell glasses online, it might sometimes take us a bit longer time to process some orders, however it also helps us to keep low prices on designer goods.

Thank your for your time and patience, if there is anything we can do to rectify your negative experience with us, please contact us at servicemanager@smartbuyglasses.com.

I hope you will enjoy wearing your new Ray-Ban glasses.
Best Regards,
Augustin | SBG

miranda russells profile

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miranda russell
Female, 1990
Colorado Springs, United States