oakfurnituresolutions.co.uk

Customer service excellent, speed - terrible

As someone who had the option of ordering this from BHS or yourselves, I expected the smaller company to be slightly slower, however the wait I have had on this item has been ridiculous.It it wasnt for the constant information updates and friendly attitude provided by Tom B we would have cancelled this in February. I spoke to other members of staff who promised call backs and got nothing,
The item itself is brilliant, very solid. Bit of friendly advice, when you have a customer who politely asks for advice on how to put together a wardrobe, a sarcastic "we dont get paid to do that" doesnt help matters at all and really puts a dampener on the arrival of new furniture.

Thursday, March 22, 2012

Reply from Contempory Oak Furniture

Dear Jenny,

Many thanks for your feedback and please accept my sincerest apologies for the problems you have experienced with your order.

Unfortunately we cannot trace your order on our database. We would be grateful if you could email our customer services contact address with your comments and order number and we will be able to respond quickly to that: customerservices@oakfurnituresolutions.co.uk.

I can fully understand your frustration with the service you have received and can assure you this is not the service levels we aim to achieve, or indeed usually offer. Once again please accept my apologies,

Kind Regards,

Robin Hunt,
Managing Director.