Tim Walters profile

Reviews (2)

National Shower Spares

Reasonably helpful on the phone and excellent delivery service

As Grohe are hopeless as a Company for customer support, indeed particularly customer unfriendly when their products fail in the same manner twice, their spares service were polite and efficient. If they had wanted to be really helpful they could have saved me a lot of money by indicating what small part of an assembly I needed. Instead they suggested I buy the whole assembly so, now that I see it, I have quite a lot of bits I did not need and have spent 3 times what I needed.to spend. However as a delivery agent, they wored very well.

Wednesday, February 26, 2014

Reply from National Shower Spares

Hello, we hope that now we are involved in Grohe Customer service things may improve.
We understand that you feel you may have purchased more than necessary, but sometimes supplying just one part may not cure the fault as this mechanism is made up of several components, we have improved the information on the website with more detail to hopefully guide you to the correct purchase.
Regards
Gary Westlake, Manager

Faculty-X

First class

Very efficient order and delivery service.

Tim Walters profile

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Tim Walter
Reviewer
United Kingdom

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