Dear Shahid,

Many thanks for your feedback and please accept my sincerest apologies for the problems you have experienced with your order.

I can see that when you ordered we advised to call for availability for an estimated time frame on your items. I apologise if you felt there was a delay with your delivery and a lack of information and I can assure we are updating the processes by which we contact customers with regards to the status of their order.

I apologise that you have had problems with the table cracking and can only apologise on behalf of our supplier. I can see that we contacted our supplier when you advised us there was a problem and they agreed to collect and repair the table. However I understand this was not organised and you experienced a delay. I apologise for this and can see that our supplier have now arranged to collect your table on Friday.

I can assure you these are not the service levels we aim to achieve, or indeed usually offer. Once again please accept my apologies,

Kind Regards,
Robin Hunt,
Managing Director.