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Awful customer service!

My friend recommended Vertbaudet and I placed an order with them 2 weeks ago. Received it today and they just cancelled one of my items. Also I ordered size 23 wellies for my daughter but when I opened the box they were size 29! I thought I made a mistake while ordering but on their receipt it said 23. So I called them to re-order but they told me they wouldn't be able send me a different pair for the same price and I would have to pay double the amount!!! And it wasn't event my mistake...After I complained the women in the customer service told me she would note my comment...Well, that doesn't help much. To return the items you have to wait for the courier 2 days and they can come any time... What a waste of time and very unhelpful customer service!!!! Would never order from them again and would definitely not recommend to any of my friends!

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Female, 1982
london, United Kingdom