Keith Dukes´ profile

Reviews (1)

Hobby Recreation Products

Bad customer service and order description

I ordered a few times from mammoth. Had no problems with my order. The last time I ordered 4 wheels and 4 tires for my traxxas jato 3.3. They shipped me the wrong wheels. When I tried to return, they told me I had to pay for the shipping. I thought that this was very unfair considering I did not make the mistake. I just kept the wheels since they cost $18.00 and return shipping was $10.00. This order way in January 2012. I do not recommend this company.

Friday, March 30, 2012

Reply from Hobby Recreation Products

Hi, sorry we had issues with a previous employee that is no longer with us that handled your order. (busy with the holidays and took it out on customers) Please email us for a discount code on your next order... and give us a call (see the contact page on our website) and we'll issue a call tag for those tires.

Once again, thanks for your business and sorry for the poor treatment!

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Keith Dukes
United States