Mailboxixchange

Took longer to receive than expected & top of mailbox was damaged

I kept checking on the order status and found nothing except for my initial purchase order on line. When I called the toll free number, a female told me that she couldn't obtain any info. because it was Friday, but would check on my status on Monday and would follow-up with an e-mail to me.
Didn't hear a thing on Monday. No call, no e-mail. I called again and spoke to another female who found an entry on their computer regarding my call on Friday, and apoligized that I wasn't notified and then sent me an e-mail.
I received the mailbox two days later and when I opened the box the top of the mailbox was damaged. It appears that it was dropped as there isa a dent and a crack on the top right hand corner (see picture).
Note: I paid extra for the fancy top!

Wednesday, March 28, 2012

Reply from mailboxixchange.com

Daniel,
We apologize for the delay in your order. I will have a Customer Service rep contact you to discuss the damage and work out a resolution.
Thank you for your review and purchase.

Customer Service | Mailboxixchange
800.448.2870