I read the negative reviews on this site so it strikes me I must have the balance right. I only book for stays in the UK and so far all has been well - no complaints and tremendous value for money. I must admit that I find there website a bit temperamental and can be a little bit annoying but I work through that and always end up with a nice straight forward deal although there have been times when I wanted to book on the same day and it wont let me, which I find surprising and strange (sort this and next time you might have a 5*). Still - I keep using them when I can so on the whole - no problems and very happy.
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