We picked ticket master due to the brand, however I would never EVER use them again.
We wanted to purchase tickets for V Festival, chose standard tickets and went through checkout, it then asked us if we`d like to upgrade our tickets to VIP, (which we did at extra cost.)
VIP tickets arrived and didn't come with entrance tickets!!! Spoke to Ticketmaster who said we should have gone back on and ordered standard tickets as the upgrade removes them! Now there are no normal tickets left, and we now have 6 VIP tickets which cost £485, which we cannot even use!
Ticketmaster are refusing to offer a full refund, even though their site was to blame and tickets are not valid!
Rude staff and I'm now not able to get into V festival and £485 down!!!
AVOID AT ALL COSTS
David Mason found this review useful
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