Liutauras Tarabrinas´ profile

Reviews (1)

SmartBuyGlasses UK

A nightmare - NOT RECOMMENDED online glasses shop

the order has been placed last week. Money debited from the account 3 days later. The order status still saying I need to be verified.

After numerous attempts to contact customer service and understand what is happening and what they need (as they will not contact you in the first place.... you have to do it yourself) - email finally received.

So.... AFTER the money deduction from the bank account email received from customer service - they need to VERIFY my identity. They ask some proof to be sent by email.
Copy of ID and copy of bank statement sent by email.

And they still insist that I should now pay with Paypal not credit card!!!!!!!! `the money is already debited!!!!!!!

The worst customer experience shopping online ever. Nightmare!!!!!

Monday, April 16, 2012

Reply from SmartBuyGlasses UK

Dear Customer,

I am sincerely sorry that your experience with SmartBuyGlasses was disappointing.

Very high percentage of cases we pick up are high risk cases and we are extremely careful and take this very seriously (it can indeed happen when there are differences between the website country and the shipping country); that’s why we sometimes ask for ID proof. This process is for the protection of customer's credit card details and the safety of online purchasing. 

I am truly sorry that there was some confusion with the communication. In this case our customers usually have 3 options:
1. provide necessary information to verify shipping address / billing address
2. cancel original transaction and repay via paypal
3. cancel the order and get full refund.

We have no intention to keep our customer’s money without processing the order. Anyway, your order is currently processing and we already got confirmation from our Italian suppliers.

Once again, on behalf of SmartBuyGlasses, I would like to apologize for the inconvenience caused.

Thank you for your patience and time, for further assistance, please contact us at servicemanager@smartbuyglasses.co.uk.

Best regards,
Augustin | SBG

Liutauras Tarabrinas´ profile

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Liutauras Tarabrinas
Reviewer
1978
Vilnius, United States

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