I followed the advice of this forum and called merseyside police.
they have taken loads of details, provided me with a reference number to call my bank to claim as fraud. apparently your bank then have take on the responsibility of the party who is out of pocket and provide you with a refund. they will then persue this further.
Interestingly, merseyseide police advised that they have a massive file on computer webstore and receive regular complaints about them. they are conducting a full investigation into the fraudulent activity that is going on there.
I say that everyone who has been stung do exactly the same. I work within an industry that deals with distance selling regulations, trading standards and consumer direct on a regular basis and although they have a lot of information, they have very little means of enforcement and can take an extremely long time to come about a resolution.
Merseyside police later informed me that the only course of action was through trading standards who, as predected, were not overly helpful. i am now left to take this to court personally. In addition, CWS have also deleted my account on their website so I can no longer log in and try to contact them. still no response to emails, letters sent by recorded delivery, or contact made by trading standards.
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