Just Eat

Ridiculous service - happy to take your money but NOT take responsibility

We placed an order at 6pm for one of Just-Eats restaurants, requesting an order time of 7.15pm. This was for our family of 5. The order was "accepted" according to their website.

At 7pm Just-Eat phone to say that tonight the restaurant is too busy to accept our order. However, it will take between 5 and 7 days for our refund to be processed back into our bank account.

The Email which they subsequently sent saying there had been a "glitch" signs off with the words "Happy Eating"! What am I supposed to be eating happily? You sent no food!

Subsequent Emails just repeatedly say how it is everyone else's fault except theirs, the restaurant's fault for not delivering, the bansk fault for delaying the refund.

Ridiculous service. Do not use Just-Eat.co.uk

Monday, April 09, 2012

Reply from Just-Eat.co.uk

Hello Stefan,

I'm sorry to hear that the restaurant wasn't able to complete your order for you because they were too busy. Unfortunately this can happen from time to time as many of the restaurants have orders coming from other sources.

Whenever you use your card to make a payment your bank will place a reserve on the funds they have guaranteed, they will hold them in reserve until the transaction is completed, cancelled or expires.

If an order is rejected the transaction is cancelled, unfortunately it can take up to 7 working days for the reserve on the funds to be lifted depending on the banks processes, I do apologise for this and any inconvenience caused to you.

Kind regards,
David

David Farrer
Senior Social Media consultant