Auto Europe Canada

Poor comunication at delivery of vehicle

When I pick up the vehicle in Rome I requested to pay any balance owing (the road tax) at vehicle return in cash. To my surprise they had charged my credit card already. I was p.o. at that. The clerk excuse was that the person releasing the vehicle didn't communicate to me the proper procedure at the beginning, it was company procedure to charge the CC at 30 days interval. I find this to be a poor excuse and a poor business practice.