Charlie Wellers profile

Reviews (4)

Animed Direct

Excellent service, prices and delivery too

Quick and straightforward - I have dealt with Animed for some time now and always been pleased

Good prices, fast delivery, shame about the website!

We were eventually pleased with our order, however it took no less than 50 minutes to place the order on the website (they had a special promotion on, which meant the whole thing ground to a halt). Eventually the site crashed leaving me unable to find out if my order had been processed. I phoned next day and was told it had but never received the promised confirmation email. Delivery was very fast but arrived incomplete. I phoned and was sent the missing items quickly and without fuss.
Overall pleased but this experience would not have suited someone with less patience.

Thursday, December 13, 2012

Reply from

Dear Christine,

Thank you for your review.

We are very sorry to hear that you experienced these problems with your order.

We suffered some very severe technical problems on 26.11.12 and 27.11.12, which led to some bad delays in the ordering process. This, however, is certainly not the usual length of time it should take to place an order. It is normally a smooth and quick process, and our system is now working correctly.

We would also like to apologise for the packing error with your order, which is simply not acceptable. Please note that if there is a missing item in an order, we do take the 'picked by' and 'packed by' information from the invoice, as a quality control measure.

If you would like to discuss the matter further please do not hesitate to contact us.

Best wishes,


Pet Supermarket

Excellent service, prices and delivery too

Was thilled to find my cats very favourite food on special offer. As we have three cats I ordered 20kg. Food arrived very quickly and I was pleased that the courier used had the nouse to hide the parcel in our shed rather than us having to rearrange delivery or trek over to the courier office. Well done guys - keep up the good work!
On behalf of Charlie, Oscar and Tabitha


Excellent, speedy service - well done!

Cat food ordered Wednesday evening, delivered Friday. Cheapest price on the web, no postage & packing, long shelf life on food - why go elsewhere?

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Charlie Weller
United Kingdom