We were eventually pleased with our order, however it took no less than 50 minutes to place the order on the website (they had a special promotion on, which meant the whole thing ground to a halt). Eventually the site crashed leaving me unable to find out if my order had been processed. I phoned next day and was told it had but never received the promised confirmation email. Delivery was very fast but arrived incomplete. I phoned and was sent the missing items quickly and without fuss.
Overall pleased but this experience would not have suited someone with less patience.
Was thilled to find my cats very favourite food on special offer. As we have three cats I ordered 20kg. Food arrived very quickly and I was pleased that the courier used had the nouse to hide the parcel in our shed rather than us having to rearrange delivery or trek over to the courier office. Well done guys - keep up the good work!
On behalf of Charlie, Oscar and Tabitha
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