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Reviews (2)

Mattressman

excellent service, arrived on time as promised

avoid floor-sleeping nightmare caused by mattressnextday

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Monday, April 30, 2012

Reply from Mattressman

Thank you for your custom and for taking the time to leave your feedback it is much appreciated.

Kind regards

Customer service manager

Mattress Next Day

ordered two mattresses but out of stock, notice given after order, promise to call to give delivery date but never call, bad communication

ordered two mattresses but out of stock, notice was given 1 day after order, promise to give a call to give delivery date but never call, bad communication.

Spend 15minutes and several pounds to cancel order two days ago and still have not received my refund back!

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Wednesday, April 25, 2012

Reply from MattressNextDay

Dear C Y.Wang

I am sorry to hear that you feel the communication provided was not sufficent.
We aim to provide the highest level of service possible at all times and would like to assure you that this situation is highly unusual.

As a gesture of goodwill are able to provide you with a discount if you do wish to use our services in the near future and allow us to provide you with our usual high level of service.

If you have any further questions please contact our customer service team on 0844 3911 222

Many thanks for taking the time to review your experience and once again offer our deepest apologies.

Regards,

Customer Service Manager
MattressNextDay

Chris Y. Wangs profile

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Chris Y. Wang
Reviewer
1980
United Kingdom

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