IronmongeryDirect

Patio Door Locks arrived next day but could be better service with a little thought.

Have no complaints about product or speed of service. I ordered six patio door locks. Arrived next day and no problems with product. However the supplied six locks had three keys with same number and three different keys. This meant only one of the doors can be opened with one key using two of the same lock other doors required two keys. Would have been better if they had supplied three sets of different matching keys (or all the same key). Otherwise no problems albeit no fitting instructions for drill sizes enclosed.
Will certainly use company again.

Sunday, April 29, 2012

Reply from IronmongeryDirect

Dear Mr Keir

Thank you for your feedback and for taking the time to discuss it with me. I am sorry that you have received mixed locks and for any inconvenience this may have caused. We have replenished our stock, as shortages was a contributing factor and have used your feedback to make sure in future we check carefully before sending out these items to improve the customers experience.

Regards

Dorothy Jones
Customer Services Team Leader