James Levesques profile
Reviews (1)
Pure Health LLC
No response as to why my order is so late
I was so excited about the product that I ordered several items. I also told friends that also ordered on my advise. None of us have received anything or heard anything from the company. I would suggest to Dr. Oz before he makes an endorsement, he should check to see if the company can handle the business and conducts business in a professional manner. It always bothers me when I am charged for an item and they get to use my money when I have not received the product in a reasonable amount of time.
Here is an example: Thank you for your order, please be patient with us because we have received a multitude of orders since the Dr. Oz show. Expect shipment in ???? days. We apologize for the delay.
Reply from Pure Health
James Levesques profile
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The following letter was sent to the VAST number of new customers we have received over the last 8 days.....! As you can imagine, as a fairly small company and certainly the ONLY one to carry 100% Pure Green Coffee Bean with no additives, the recent Dr. Oz segment took us completely by surprise. We have been working tirelessly to respond to everyone's concerns and have brought in extra assistance to ensure we respond to everyone as quickly and completely as possible. I do hope you will understand that we are doing all we can to accommodate everyone and keep everyone informed. It would have been great if we had known Dr. Oz was going to do a segment on the benefits of Green Coffee Bean, but we did not, however, we are so very happy to be able to have plenty of supply for all those that are anxious to get started. Thank you for your comment and thank you for your patience and understanding. Thank you!!
Here is the e-mail that went to all customers....hope this helps!
Thank you for your recent order with Pure Health! We thank the many of you that have called and e-mailed regarding the status of your order. As you can imagine, the recent segment featuring Pure Green Coffee Bean on The Dr. Oz Show increased our order volume significantly as we are the only on-line retailer to offer 100% Pure Green Coffee Bean Extract! The sheer volume of orders was unexpected, but we are so very happy to be able to provide you 100% Pure Green Coffee Bean Extract!
Needless to say, our telephone lines, our voicemail, our facebook posts, our twitter account and all forms of communication has been astronomical and we are working double shifts to process all orders, answer all calls and respond to all e-mail inquiries.
Please rest assured, we have plenty of 100% Pure Green Coffee Bean in stock (…one of the only companies that does, from what we hear!) and our orders are being processed as quickly as humanly possible. We have added evening and weekend shifts to minimize possible delays in responding to you and in shipping your order. We are happy to report that we shipped out a record number of orders this week and we will continue working at this pace until each and every order has been shipped out and received by you! As soon as your order ships out, you will receive your tracking number via e-mail and your order shortly thereafter!
Thank you for your support and thank you for your patience during this very busy and exciting time for us all!
Warm regards,
The Pure Health Team