Natasha Butlers profile

Reviews (2)


Great value for money

I have ordered from asos several times and found the clothes to be of good quality and great value for money. The fact they do free deliveries is a bonus!

Great value for money BUT terrible delivery people!

I have ordered from boohoo several times and found the clothes to be of good quality. The delivery people however are a joke! I have watched from my window on a few occasions and have seen the driver walk down the side of my house throw the parcel over the fence and drive off. They made no attempt to knock on the door nor did they leave a card to say where they had left the parcel. Although this was annoying it wasn't a real issue as I had got the items I had ordered. The problem however has now got worse. I ordered two dresses from boohoo as normal I received an email to say my parcel has been shipped and then an email asking me to write a review on the dresses. The problem however was that I had not received the items or even a card to say the delivery people had been. I have emailed the customer service team twice and have had no response. I followed the advice put on this review site that said boohoo have their own face book page, I also wrote on this and yet again have had no response. Its has now been 3 weeks since the dresses were supposedly delivered, I have still not received them or heard from anyone in the customer services department. I do hope this matter gets resolved quickly as I would like to continue using the website as the clothes really are a good value for money. My order number is 6888969.

Tuesday, May 29, 2012

Reply from

Dear Natasha,

I am sincerely sorry to hear about the troubles you have had with your order. It is not our intention to upset any of our customers. I can assure you that our customer service team is working extremely hard to answer all customer queries as fast as possible.

I have now however, tracked your order and can confirm the parcel as being successfully delivered on 15/05/2012.

Furthermore, we have logged an official complaint with our courier company as a result of your feedback. We are sincerely sorry for the way in which this delivery was undertaken and for any upset caused.

If there is anything further we can help with please do not hesitate to contact us.

Kind Regards

Boohoo Customer Service

Natasha Butlers profile

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Natasha Butler
United Kingdom