Overall it's a very quick and pleasant experience purchasing goods on line with you. The money off voucher after each purchase is a great incentive and you have great stock, lots of lines. However, I recently made a transaction online that didn't go through. I rang and was looked after over the phone but the voucher I gave was never utilised so I received no discount. Also 1 item never arrived so I bought it else where only to receive that item 3 weeks later. There wasn't any explanation of this in the original parcel...I had no idea it was coming! I'm sure it's early days though, i will use your service again.
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