FurnitureCamden

painfully slow !!

I can't understand why it should take 16 days to recieve an item that I was told was in stock!! I would have had to question that sort of time frame for a special order item, not a stock item. The couriers were not particularly helpful on both occasions I contacted them for a delivery date/time. When it did finally arrive it was nearly an hour outside my "guaranteed 3 hour time slot"!
Overall not a particularly pleasant experience and I would definitely NOT purchase anything from this company again.

Hayley J Makin found this review useful

Friday, June 01, 2012

Reply from Furniturecamden.

Dear Martin,

Thank you for your feedback.

I am sorry that you are disappointed however please note that on our website the delivery time scale is 5-15 working days, we have processed your order on April 30th and delivery was made on May 17th, that is 14 working days, which is on our time scale.

I am sorry that the driver was almost one hour late , but unfortunately delays sometimes happens due to traffic, which neither we nor the courier can control.

Senior Account Handler

Melanie Bernard