Hi Sandy,

Thank you for your feedback and I am very sorry to hear you are not happy with our delivery service and the quality of the items you have received.

Your feedback is extremely important to us, and comments or complaints are always put forward to the relevant department, as we continually work hard to improve the products and services we provide to our customers.

Please be assured that it is never our intention to upset our customers in any way. I can confirm that you can return any unsuitable items to us for a refund using the free returns label. If you need any assistance with this please contact customerservices@boohoo.com and the team will be happy to help you.

Further information regarding your order has been sent to the email address registered to your boohoo account.

Kind regards,

Angie

Dear Sandy Hansen,

Thank you for your feedback.

I am sorry that you are disappointed however the items were not flagged as in stock. We do not have a live stock feature on our website; therefore it was impossible to have the items flagged as in stock.

We have updated you from the beginning regarding stock availability; unfortunately one of the items was delayed, it is unfortunately, but sometimes that happens, we can’t control delays. We have updated you immediately regarding this.

Since there were delays in your order we will offer you a 5% discount from your next order if you wish to order with us again.

Senior Account Handler

Melanie Bernard