On the bright side, they sometimes carry items that are hard to find elsewhere.
However, here's my story:
I traveled to US, and wanted to order something from fommy to be delivered to my company's remote office. I placed an order well in advance (>3 weeks), everything was in stock, prompt delivery was promised etc.
Then I waited for fommy to send me shipping confirmation. Which didn't come. The package was misplaced at my company's reception, and given no tracking number, I assumed that it just wasn't sent yet.
I tried calling them for like 5 times, no success: "Your business is important to us. Sorry, we cannot route your call right now". What a joke!
So I wrote email@example.com and requested a refund. Only then (and even that, after 5 days!!!) they replied, writing me that they have shipped the order, and gave me the tracking number.
Now I have to figure out a way to get the items from the remote office, and also can't chargeback since they actually delivered :(
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