I ordered a diamond so that I could have it added to a ring, and the order went through smoothly, then within a short time I was contacted by a member of the Brilliance staff who wanted to be sure I was informed about the differences in the gems, and to tell me that the company which analyzed the gem I ordered had a slightly different value than some of the others. After verifying that I was still interested in the purchase he made sure my order was dealt with quickly. I was very impressed with the speed and accuracy of their descriptions and shipping, but even more so with the simple fact that they care so much about customer satisfaction.
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