Karolina Zieminskis profile
Reviews (5)
Billige-Teste.dk
Fantastisk!
Gode priser, lyn hurtig levering. Jeg har aldrig haft noget, at klage over. Kan kun varmt anbefale.
SmartBuyGlasses Danmark
So disappointing! DO NOT waste your time!
I ordered frames in April with expected delivery date in 5-11 days. After 5 weeks (!) of waiting I wrote an email asking for the order status - turned out it was not even sent yet! They promised me 5-11 days again, apologized and offered 5% discount. I admit that the email was nice and convincing. BUT after two days I got exactly the same email, from a different person, who offered 10% discount. So apparently their customer support is confused as well and multiple people handle the same case. Anyway, I decided to wait again. It was in July that I finally asked for a full refund ( I received the money within a week, so at least this aspect is ok). I'm so disappointed with this company. I wouldn't recommend it to anyone, it's really not worth wasting your time.
Kristian Toke Meyer found this review useful
Reply from SmartBuyGlasses Danmark
Karolina Zieminskis profile
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Vi beklager dybt, at vi ikke har været i stand til at levere din ordre. Vores leverandør har fejlinformeret og opgivet forkert lagerstatus. Vi har gentagne gange rykket for at få din ordre afsendt, men de har gang på gang fremskudt leveringstidspunktet på trods af at produktet har været bekræftet på lageret. Vi beklager meget og håber på forståelse for, at denne situation har været uden for SmartBuyGlasses kontrol.
Ligeledes beklager vi, at du er blevet kontaktet af forskellige personer fra kundeservice. I tilfælde af travlhed i højsæsonen har flere udenlandske medarbejdere assisteret på vores danske marked efter behov, og vi forsøger at forbedre den personlige proces i fremtiden.
Med venlig hilsen
SmartBuyGlasses.dk