I ordered frames in April with expected delivery date in 5-11 days. After 5 weeks (!) of waiting I wrote an email asking for the order status - turned out it was not even sent yet! They promised me 5-11 days again, apologized and offered 5% discount. I admit that the email was nice and convincing. BUT after two days I got exactly the same email, from a different person, who offered 10% discount. So apparently their customer support is confused as well and multiple people handle the same case. Anyway, I decided to wait again. It was in July that I finally asked for a full refund ( I received the money within a week, so at least this aspect is ok). I'm so disappointed with this company. I wouldn't recommend it to anyone, it's really not worth wasting your time.
Kristian Toke Meyer found this review useful
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