Booking a courier is now easier than ever, and yet I foolishly listened to someone personally involved with this folly of a business, and regret it immensely.
Cut to the chase and the driver himself was a nice chap, but the rest of it was a bitter bore and utterly tiring. Three re-bookings were needed and almost all of the staff were completely uninterested in anything I had to say.
Eventually my parcel did arrive in a satisfactory condition and luckily nothing was broken, but the stress endured to that point was unfathomably unnecessary.
Avoid at all costs.
I was recommended Oak Furniture Solutions, as I was after something better than IKEA, but not so expensive as to break the bank. A lady friend had recommended them, saying that while they had not been perfect, she had the real impression that it was maybe a small family business or something of the sort, as the people she had dealt with really seemed to care and actually appeared to want to help.
I gave them a shot and I have to agree, that's what the company feels like. I talked to four staff all in all (not including the delivery driver), before and after making my order, and three of them were an absolute credit to the company, and so from seeing that the MD reads these reviews, I will name those who deserve the praise and I will criticize where it is due. I won't mention the name of the condescending and patronising gentleman who insisted on repeating the same things back to me in a bored monotonous tone, though I will be writing a letter of complaint to the company managers shortly. But bad eggs should not colour ones vision entirely and credit should always go to those who deserve it.
Tommy was a complete delight to deal with and came over as both knowledgeable and personable, whilst Sophie was the absolute model of good customer service; friendly, sincere and with an attitude that really made me feel that she would do anything at all that she could to help me out. I always dread having to talk to the human robots that man the phone lines in call centres, and I always make sure to go in as loud and aggressive as I can, but I 100% felt as though these were two people who wanted to help, rather than just get rid of me. The fact too that Sophie also called me back was a very nice touch, and I regret the way that I talked to her earlier in our conversations. A letter of apology has been posted as that is not the way a true gentleman should speak with a lady.
The manager also did a good job of reassuring me and making promises that she was able to keep. A very pleasant Scottish lady whose name sadly eludes me, she came across as being very much in control and despite my overly aggressive manner acted in a very professional manner.
Away from the people themselves, the website is very informative and easy to use, and information comes through clearly in email, although it must be said that the gaps between notifications is perhaps a bit too great, and that's why the customer has to call so much. And although a slight one week delay did occur, it was not too big a problem, and crucially no further delays did come about.
The delivery company they used appears to be a new one too that I can't find much trace of, but the driver Frank that came to our house was incredibly polite and insisted on doing all the lifting and moving himself. Which nearing the tail end of my fifties I was very grateful for! If there was a downside to the delivery it is just that the company itself is perhaps a little slow in getting things from Oak Furniture to the customer.
All in all however the company feels like a small operation, and I mean that in the nicest possible way. If they sort out the delays and notifications, then there would be the perfect operation, such is how strong the personal touch that is offered. I was very happily surprised at my dealings with the team, and I hope that this was not a one-off as I plan to order from them again soon and I feel as though this was their strongest asset. Good show, and I look forward to your responses to my written communications.
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