Simon Sinclairs profile

Reviews (1)


Great price, sorry to say slow delivery

Paid an extra £5 roughly for next day delivery but item only arrived about three days later. Bracelet I purchased is first class, really nice, and the price was very good also, just shame delivery cost and number of days it took was a bit of a let down.

Friday, June 15, 2012

Reply from

Hi Simon,

I am sorry that you were not happy with the service.

As you placed your order at 6.35pm on a Friday afternoon your order was dispatched on the following Monday using a next day delivery service(the Royal Mail do not pick up parcels from us over the weekend), your parcel was delivered to you within 24 hours, to be honest we could not have delivered it quicker and are sad that you have left us such a poor review. We have just made some changes to our delivery costs, and we are now offering a cheaper recorded delivery option (£3.50 or free for orders over £50). We are also offering free next day delivery on orders over £100.

Please let me know if you have any further queries or concerns.

Kindest regards,


Simon Sinclairs profile

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Simon Sinclair
United States