Firmoo

There are ups and there are downs...

I have a lot of explanations, so if you want a general idea of what I'm saying, scroll down until you see the * * * * * at the bottom.


Being unemployed and trying to find a cheap way of getting glasses can be difficult. I decided to go with firmoo because of the sale they had, which allowed for me to get both regular glasses and rx sunglasses, and still be within my budget. I ordered my glasses, but their site was having paypal issues, which kept me from getting a "free gift". Since it wasn't my fault, they still gave it to me, which was very nice.

But then things started going wrong. My order was taking longer to process than what the policies said. When I sent an email asking what was going on, they said that my sunglass lenses came back broken and if I wanted to get my regular glasses, I could pay for shipping and get them. Upon threat of contacting the BBB, they sent my pairs of glasses separately and they compensated for shipping. The sad part is that I received my sunglasses almost a week earlier then my "express shipped" regular glasses. The reason why is because they set up my regular glasses to ship and then didn't ship them for FIVE DAYS.

In the end, the rendering of services and customer service gets a full star knocked off of them because it was just a huge headache getting the product.

The good part is that the prescription came back perfect. The lenses, which I have to have polycarbonate, look like they are very good quality in both pairs of lenses. I did get a 60% shade on my sunglasses, but it was closer to 40%, but that's not a big deal for me, personally.

The frames are a little bit of give any take. I bought the cheapest metal frames they had for both of my glasses. They look dependable in the hinges and nose-pad contraptions. There is a space on the arms of the glasses and becomes very thin. This makes them seem like lower quality, but it also makes the glasses lighter. Since my prescription is very heavy, having them a bit lighter is welcome to me.

One thing I was impressed with was the extras that came with both pairs of glasses. Each one came with a hard and soft case, cleaning cloth, as well as replacement nose pads, replacement screws, and an eyeglass tool (a double-sided screw driver on a keychain). Since those can be hard to find, it was nice getting the little kit. The "special gift" offered when I ordered ended up being cheap and a hinge pin came out. But this isn't a big problem to me because I'm a jeweler, so I can fix it easily.

So, in the end:
* * * * * for quality (also based on personal preference)
* * * for customer service (since they quickly addressed my concerns, but I did have to contact them a lot)
* for timely fashion of services rendered (It took over 3 weeks when it should have been less than 2 weeks to receive both of my glasses.