We ordered a prom dress for my daughter, sent in the required colour sizes etc and were then told the dress colour wasn't available. So we chose a different colour as requested.
The dress colour was different from the colour on the photograph and wasn't what my daughter wanted. The feel of the garment was also cheap and 'felt' poor.
I asked if the dress could be returned for a refund as the colour wasn't as shown and because of this and the fact it felt cheap too, my daughter couldn't wear it. The refund request was refused with the reason, "We won't give a refund if you just don't like it".
Poor service, poor quality and once they have your payment, you're not going to get it back even if they didn't have what you requested in the first place.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook