Susan Miles´ profile
Reviews (1)
Mattress Next Day
Beware - terrible customer service and unreliable delivery!
It took over four days for all parts of my order to be delivered including a bed, mattress and pillows resulting in several days lost pay from work. Customer service was horrendous and apart from a very small gesture of goodwill, I am still awaiting a response from this company. Beware - only order if you are prepared to take a week off work to receive your bed in dribs and drabs.
Friday, June 08, 2012
Reply from MattressNextDay
Susan Miles´ profile
United Kingdom
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Thank you for taking time to leave feedback regarding your purchase at MattressNextDay.
Please accept our apologises that the service received was not up to our usual high standard. I am surprised that delivery was not completed on the requested day as 97% of our next day deliveries are completed on time and as to be expected.
I will ensure that a member of customer services contacts you today to resolve any outstanding issues as fast as possible.
Many Thanks
Customer Service Manager
MattressNextDay