Spencer Thompsons profile
Reviews (2)
Myprotein.com
good product, poor customer service
Paid for next day delivery, didn't arrive was not notified of any problem as other companies would and have in my experience.
After 35 minutes on hold got through to someone and was offered a half hearted apology and a free delivery credit on my next order which is something I suppose.
Like I said good product poor customer service.
Wednesday, July 11, 2012
Reply from Myprotein UK & Ireland
Garden XL
Great service, sensible handling of online sales
Oredered item that wasnt in stock. Sales team called me twice and suggested alternative item which I was very happy with.
Very proffesional service with staff that actually seem to know what they are doing.
Will use Garden XL again for sure.
Spencer Thompsons profile
United States
About
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Thank you for leaving feedback on our service, we want to hear all feedback good and bad to help improve our service and prevent delays.
I am sorry to hear you faced these delays and had to wait so long for one of our team to help. We are acting on all feedback and response times will be improving vastly over the next few days. We aim to give the best possible customer care to all of our customers.
Once again we appreciate your feedback and sorry for the frustration caused on this occasion, we do hope to see you shopping again with us soon.
Apologies and Regards,
myprotein.com Customer Relations Team