I ordered on-line but was told my order was on hold as they wanted to make sure I had ordered the right solution. I hadn't...so was grateful they had taken the time to do this and then Chris was simply excellent in suggesting to me an alternative solution.
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Thanks for the great review, I've passed it on to Chris and I'm sure it will make his day!
All of us here at the office frequently shop online, and we feed back to each other when we've had particularly good or bad service. We use these personal experiences to make sure we offer the best possible experience for our own customers, such as getting in touch when we think there might be a better alternative. With that in mind, we'd love to hear how you feel we could have earned that 5th star so that next time we can do even better!
Many thanks again,
Andy
Technical Support Lead