3 Mobile offer a MiFi wireless internet Pay as u Go service. Unfortunately when using some devices it is impossible to complete a full range on services such as accessing one's 3 account and managing the payment arrangements . This is because it uses a secure verification service and somehow on some devices it prevent the verification window from loading. Thus it prevents account management and therefore no mobile internet access. This is extremely frustrating when it is within their own ability to make their website easy to use, and renders it impossible to achieve the only intent of mobile internet access.
To amplify my assessment of poor service the website offers an online feedback on customer experience. I filled it in to vent the frustration of not accessing the service and got an "unable to process your feedback" response which i think summed the situation up exactly!
I was particularly irritated as i read in the media that they want to increase their market share and with the level of service encountered doubt it will happen. Pull your socks up. MiFi and PAYG is a great product - manage it!
Inaccurate stock and inventory allowed discontinued or out of stock item to be ordered and confirmed. Part order only delivered with no reference to remainder of order to follow or out of stock etc.
Required customer instigated phone call to follow up and enquire about balance of order.
However that said, the website is slick, delivery was good and the price was excellent. Also when i did make contact the response was excellent to apologise, and correct the deficiency. Also a positive is that only the items delivered were charged to my account. I am also prepared to accept that this was a glitch in their process to contact the customer to advise of any order fulfilment issues. However a more robust stock / order/ delivery note / invoice and automated mail loop would remove an element of human error opportunity.
In summary a good service and yes i will use them again. Please accept the forgoing as positive feedback to a company that appears to be customer focused.
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